Summary: 1. Introduction – 2. Defining Online Mediation. – 3. Technologies Used in Online Mediation. – 4. Areas of Application. – 5. Known Benefits. – 6. (Un)obvious Drawbacks. – 7. Solutions and Potential for Improvement. – 8. Concluding Remarks.
The present article aims at clarifying the notion of ‘online mediation’ (which, surprisingly, has not been properly done yet), showing some of the most obvious benefits and drawbacks of this dispute resolution method (a deeper, more profound look on them will only be possible over time, when online mediation proves itself in practice and more statistical data are available) and providing valuable remarks on the solutions for the problems determined.